Its retail, only supercharged!
We have developed this course to give you the best possible chance at employment within any service related environment. Not only will you receive a Certificate III in Retail operations, you will also become competent in responsible service of alcohol, prepare and serve espresso coffee and gain your food safety supervisor certificate.
The Certificate III in Retail Operations (café OPS) will give you all the relevant skills and knowledge to gain employment in roles such as a sales assistant, customer service assistant, point-of-sale operator, venue supervisor, bottle shop attendant, café/deli assistant. This course includes blended learning with students completing written assessment, practical activities and 30 hours of vocational placement, which takes place over a week towards the end of the course.
A total of 13 units are required for this qualification and 30 hours vocational placement
SIRXCEG001 Engage the Customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work Effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
SIRRINV001 Receive and handle retail stock
SITHFAB022 Provide responsible service of alcohol
SITHFAB025 Prepare and serve espresso coffee
SIRRFSA001 Handle food safely in a retail environment
SITXFSA005 Use hygienic practices for food safety
